Category / Customer Experience

Customer Support

Platforms for handling customer conversations, tickets and service operations.

10 products3 buyer jobsJSON available

Buyer jobs

01Resolve requests

02Unify support channels

03Scale service operations

Product index

Products in this category.

Each product plausibly addresses the same buyer problem. Use the profiles, comparisons and alternatives to narrow the set; this is not a ranking.

ZendeskCustomer service platform for ticketing, messaging and help centers.

SMB through enterprise support organizations↗02

IntercomCustomer service platform combining messaging, help desk and AI support.

Digital product and SaaS companies↗03

FreshdeskMultichannel help desk software from Freshworks.

SMB and mid-market support teams↗04

Help ScoutCustomer support platform centered on shared inboxes and knowledge bases.

Small and growing customer-focused teams↗05

GorgiasCustomer service platform designed for ecommerce brands.

Ecommerce support teams↗06

KustomerCustomer service CRM joining conversation history and customer data.

Consumer and high-volume service teams↗07

FrontCustomer operations platform combining shared inboxes and workflow automation.

Collaborative service and operations teams↗08

DixaConversational customer service platform for voice and digital channels.

European consumer-facing service teams↗09

Salesforce Service CloudEnterprise customer service software within the Salesforce platform.

Enterprise service organizations↗10

Zoho DeskHelp desk software for tickets, automation and self-service.

SMB and mid-market support teams↗